Commercial Humanitarian Emergency Services

One Platform for Every Field Service Organisation

Whether you run a commercial field service business, a humanitarian aid programme, or an emergency medical service — Service Point gives every team the tools they need, from dispatch and scheduling to mobile apps and REST API integrations.

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14-day free trial

REST API included

Field Service

24 active jobs

Scheduled

En Route

Completed

Humanitarian

312 beneficiaries

Visits Today

Active Cases

Programmes

Emergency Services

3 active incidents

Dispatched

On Scene

Transporting

Trusted across sectors — businesses, NGOs, and emergency services

ProTech Services

Swift Plumbing Co.

Alliance HVAC

Bright Aid Network

NairobiEMS

Built for Three Distinct Sectors

Each solution is purpose-built — same platform, tailored workflows, dedicated mobile apps, and sector-specific features.

Commercial

Field Service Business

Manage jobs, dispatch technicians, track inventory, and collect payments — for HVAC, telecoms, plumbing, solar, and any trades or service business.

Job scheduling & dispatch
Inventory & parts tracking
Mobile invoicing & M-Pesa
Customer portal & history

Explore Commercial

Humanitarian

NGO & Aid Organisations

Manage beneficiaries, plan field visits, track programme activities, and report on impact — built for the reality of humanitarian and development work.

Beneficiary registration & profiles
Programme & visit management
Grants & disbursements
M&E / MEAL reporting

Explore Humanitarian

Emergency Services

EMS & First Responders

Computer-aided dispatch, incident command, vehicle tracking, ePCR forms, and MCI protocol support — built for ambulance services and emergency management organisations.

CAD & incident command
Vehicle dispatch & telemetry
ePCR forms & triage records
Incident Reporter (public app)

Explore Emergency Services

Cross-Sector Capabilities, Common Platform

Core capabilities shared across all three sectors — every organisation gets scheduling, mobile apps, offline sync, real-time tracking, and API access

Smart Scheduling

Assign the right technician to the right job based on location, skills, and availability. Reduce travel time and increase productivity.

Mobile Field App

Give your team a powerful mobile app to view tasks, navigate to sites, capture photos, and invoice customers on the spot.

Flexible Payments

Send automated invoices and accept payments your way — mobile money, card, bank transfer, or cash. Get paid faster wherever your customers are.

Live GPS Tracking

See exactly where your technicians are in real-time. Optimise routes and provide accurate ETAs to customers.

Inventory Management

Track spare parts across multiple warehouses or vans. Get alerts when stock runs low and manage parts used on jobs.

Analytics & Reports

Make data-driven decisions with comprehensive reports on jobs, revenue, agent performance, and customer satisfaction.

Platform REST API

Connect Service Point to Any System via REST API

Every feature in the platform is available as a structured REST API. Integrate with your CRM, ERP, accounting software, DHIS2, KoboToolbox, or any custom workflow — using a single API key and a familiar JSON interface.

Single API Key

One key covers all enabled API products. No credential sprawl.

Scoped Access

Each plan grants specific read/write scopes. Zero over-permissioning.

Real-time Webhooks

Push events to any endpoint when jobs change, forms are submitted, or payments land.

Inline Documentation

Full endpoint reference, code examples, and HMAC signature guide inside your dashboard.

Get API Access

GET /api/v1/jobs

curl https://api.servicepoint.business/v1/jobs \
  -H "Authorization: Bearer sp_live_abc123..." \
  -H "Content-Type: application/json"

{
  "data": [
    {
      "id": "job_9dK2...",
      "title": "AC Service - City Centre",
      "status": "IN_PROGRESS",
      "assignedAgent": {
        "name": "Alex Rivera",
        "location": { "lat": 51.50, "lng": -0.12 }
      },
      "scheduledAt": "2026-03-15T09:00:00Z"
    }
  ],
  "meta": { "total": 142, "page": 1 }
}

Customers & Jobs

Full CRUD on customers and service jobs. Create jobs, update statuses, retrieve history.

Inventory & Warehouse

Read and write stock levels, transactions, and storage locations across sites.

Finance & Invoices

Generate invoices, track payment status, and pull financial summaries.

NGO Data & Grants

Beneficiaries, household data, program enrollments, grants, and disbursements.

Webhooks & Events

Subscribe to real-time events. HMAC-signed payloads with automatic retry.

M&E & Reporting

Pull monitoring and evaluation data for DHIS2, KoboToolbox, or custom dashboards.

Workforce & Agents

Access agent availability, check-in locations, and job assignment history.

Audit & Logs

Request logs with latency, response codes, and per-endpoint breakdowns.

Included with your plan

API Plans for Every Integration Need

All API plans are included at no extra cost. Choose the bundle that matches your integration requirements. Business and NGO plans are listed separately.

Business API Plans

Business Starter

CRM + Job management integrations via REST API.

Customers & Jobs API
Users API
Webhooks

Included free

Popular

Business Professional

Starter plus full Inventory & Warehouse endpoints.

All Starter features
Inventory & Warehouse API
Stock Transactions

Included free

Business Full Access

Every Business endpoint: Core, Inventory, Finance, and Workforce.

All Pro features
Finance & Invoicing API
Workforce & Scheduling API

Included free

NGO API Plans

NGO Core

Beneficiaries, Programs and Field Visits for basic integrations.

Beneficiaries API
Programs API
Field Visits API
Webhooks

Included free

Popular

NGO Data & Grants

NGO Core plus Grants, Disbursements and M&E/MEAL endpoints.

All NGO Core features
Grants & Disbursements API
M&E Reporting API

Included free

NGO Full Access

Complete access to every NGO API product in the platform.

All NGO Data Pack features
Full read/write access
DHIS2 & KoboToolbox ready

Included free

Need the full platform?

The Full Platform API plan enables every endpoint — Business and NGO — for enterprise customers.

Contact Sales

Free Android Apps

Four Apps. One Platform.

Purpose-built native Android apps for every role — from the general public reporting emergencies to first responders managing critical incidents in the field.

General Public

SP Incident Reporter

Anyone can report road crashes, fires, and medical emergencies directly to local services. Works offline — syncs automatically when signal returns.

No account required — open to all
GPS location & reverse geocoding
Photo evidence with every report
Offline-first with auto sync
Tracking code to follow up

Download APK

Field Agents

SP Business Field

For commercial field service teams. Manage jobs, capture signatures, track inventory and stay in sync with your dispatcher — online or offline.

Job list, detail & status updates
Digital forms & signature capture
Photo documentation with GPS
In-app messaging with dispatcher
Offline queue with auto sync

Download APK

NGO / Aid Workers

SP NGO Field App

Built for humanitarian and aid organisations. Manage beneficiary visits, complete service forms, and access beneficiary profiles in the field.

Beneficiary visit scheduling
Service form rendering & submission
Beneficiary profiles & programmes
Vulnerability flag tracking
Field notes per visit

Download APK

EMS / Emergency Services

SP Emergency Responder

For EMS and emergency services personnel. Manage incidents, complete ePCR forms, record triage, track supplies and coordinate with command.

Incident management & status flow
Triage records (START/SALT protocol)
ePCR form capture with GPS & photos
Vehicle equipment & supply tracking
MCI protocol support

Download APK

All apps are free to download. A ServicePoint account is required for the Business, NGO, and Emergency Responder apps. The Incident Reporter is open to the general public with no account needed.

Ready to Modernise Your Field Operations?

Whether you dispatch plumbers, aid workers, or paramedics — Service Point gives your team the tools they need, from day one, at a price that works.

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Commercial Humanitarian Emergency Services