CAD, Dispatch & ePCR for Emergency Services
Purpose-built for EMS, ambulance services, and emergency management organisations. Manage the entire emergency response cycle — from public incident reporting through to ePCR documentation and FHIR data export.
Built for emergency services and public safety organisations
How Service Point EMS Works
From the first call to incident close — one integrated platform covering every step of emergency response
Incident is Reported or Dispatched
A call comes in — from the public via the SP Incident Reporter app, a 999/911 call, or a dispatcher creating an incident manually in the CAD. The system immediately assigns an incident number and priority level.
Units are Dispatched
The dispatcher selects the nearest available unit from the live command board. The vehicle and lead paramedic are assigned together. The crew receives the incident on their mobile app instantly.
Crew Responds & Documents On Scene
Field responders update status in real-time (responding → on scene → transporting). They fill in ePCR forms, record triage tags using START or SALT protocols, and capture photos.
Incident Closed & Reported
After handover, the incident is closed and all data syncs automatically. Command can review incident timelines, patient records, and response performance — and export to FHIR-compatible systems.
Everything Your Team Needs
Capabilities built specifically for the demands of emergency response — not generic software stretched to fit
Computer-Aided Dispatch (CAD)
Real-time incident command board with live unit status, GPS positions, and one-tap dispatch. Supports multi-unit MCI coordination.
ePCR & Triage Forms
Digital pre-hospital care records with START and SALT triage protocol support. Capture patient vitals, history, and treatment — even offline.
Vehicle Telemetry
Live GPS tracking, speed monitoring, and status updates for every vehicle in your fleet. Vehicle-to-driver pairing enforced at dispatch.
Public Incident Reporting
The free SP Incident Reporter app lets anyone report emergencies with GPS, photos, and incident type — no account required. Reports flow directly into your dispatch queue.
MCI Protocol Support
Mass Casualty Incident workflows with patient triage tracking, sector assignments, and resource coordination across multiple units.
FHIR Interoperability
Export patient records in HL7 FHIR format for handover to receiving hospitals, health information exchanges, and regulatory reporting.
Response Analytics
Track response times, unit utilisation, and incident trends. Drill down by incident type, location, crew, and shift.
Offline-First Mobile
All mobile capabilities work without connectivity. Data queues locally and syncs automatically when signal returns — critical for rural and disaster response.
Built for Every Role
Each team member gets tools tailored to their role — dispatcher, field responder, or commander
Dispatcher / Control
- Live incident command board (CAD)
- One-tap unit dispatch with vehicle-driver pairing
- Real-time GPS map of all units
- Incident creation, prioritisation & escalation
- Inter-unit messaging & radio log
- MCI resource coordination view
Paramedic / Field Responder
- Incident list, detail & status flow on mobile
- ePCR form capture with GPS & photo evidence
- START / SALT triage record per patient
- Vehicle supply & equipment inventory check
- In-app comms with command
- Works fully offline
EMS Admin / Commander
- Shift management & crew scheduling
- Fleet management & approved driver assignments
- Incident history & timeline review
- Response time analytics & performance reporting
- FHIR data export for hospitals & regulators
- User roles, permissions & certification tracking
Mobile Apps for the Field & the Public
Two purpose-built Android apps for the emergency services ecosystem — one for first responders, one for the general public to report incidents directly to your dispatch.
SP Incident Reporter
Anyone can report road crashes, fires, and medical emergencies directly to your dispatch centre. Works offline and syncs automatically. Reports appear in the CAD immediately.
- No account required — open to all
- GPS location & reverse geocoding
- Photo evidence & incident type selection
- Offline-first with auto sync
- Tracking code for follow-up
- Reports flow directly into dispatch queue
SP Emergency Responder
For EMS crews, paramedics, and emergency field responders. Manage assigned incidents, complete ePCR documentation, record triage, and communicate with command — all from one app.
- Incident management & real-time status flow
- ePCR form capture with GPS & photos
- START / SALT triage records per patient
- Vehicle equipment & supply inventory
- In-app comms with dispatch command
- Works fully offline
SP Incident Reporter is free for the general public — no account needed. SP Emergency Responder requires an active Service Point EMS organisation account.
“Our dispatch time dropped by 40% in the first three months. The ability for the public to report incidents directly into our CAD has been transformative for our response coverage.”
Ready to Modernise Your Emergency Response?
Join emergency services organisations using Service Point to dispatch faster, document better, and save lives with real-time coordination.
14-day free trial · No credit card required · Includes both mobile apps