Field Service Management Built for Humanitarian Impact
Manage beneficiaries, coordinate field visits, track grants, and measure programme impact — across regions, in low-connectivity environments. Purpose-built for NGOs, aid agencies, and development organisations.
Supporting every type of humanitarian programme
From beneficiary registration to impact reporting
A complete operational workflow that connects every stage of your programme delivery
Register Beneficiaries
Build your beneficiary registry — capture household demographics, vulnerability indicators, GPS location, programme enrollment, and visit history. Link individuals to households and households to programmes.
Plan Programme Activities
Organise work into programmes and activities. Assign field agents, set visit targets, and schedule activities with date ranges and geographic focus areas.
Conduct Field Visits
Field agents visit beneficiaries using the mobile app — offline in remote areas. Fill in digital assessments, capture photos, record GPS stamps, and complete site forms.
Track Grants & Disbursements
Record grants from donors, track disbursements to beneficiaries, and reconcile spending against approved budgets — all with a full audit trail.
Every tool your programme teams need
Purpose-built capabilities covering the full humanitarian programme management lifecycle
Beneficiary Registry
A comprehensive database of every beneficiary and household your organisation serves. Track demographics, vulnerability scores, programme enrollment, and the complete visit history of every individual.
- Household and individual-level registration
- Demographic data including age, gender, disability status
- Vulnerability scoring and flags for priority support
- GPS-mapped location of every beneficiary household
Programme Management
Structure your operations by programme and activity. Set targets, assign field agents to specific activities, track progress against goals, and maintain a clear hierarchy from donor funding down to field visits.
- Multi-programme, multi-activity hierarchy
- Target vs actual tracking for all key indicators
- Agent assignment to programmes and regions
- Programme calendar with activity scheduling
Field Visit Management
Plan, assign, and track every field visit. Agents complete visits on the mobile app, filling in digital forms and recording GPS coordinates as proof-of-presence. Supervisors see visit completion in real time.
- Planned vs completed visit tracking
- GPS-verified presence at beneficiary location
- Digital forms with custom fields per programme
- Photo and signature capture as visit evidence
Grants & Disbursements
Track the full grant lifecycle — from donor funding through budget allocation to individual beneficiary disbursements. Maintain a complete financial audit trail with reconciliation reports.
- Donor grant recording and budget tracking
- Disbursement logging per beneficiary household
- Budget vs actual spending comparisons
- Multi-currency support for international donors
M&E and MEAL Reporting
Monitor programme performance against key indicators, evaluate outcomes, and produce accountability reports. The MEAL dashboard gives M&E officers real-time visibility into programme effectiveness.
- Key performance indicators with target tracking
- Visual charts for programme and case outcomes
- Export-ready reports for donors and auditors
- DHIS2 and KoboToolbox-compatible data formats
Case Management
Track complex, multi-visit beneficiary cases. Create case files, record each interaction, flag households for escalation, and link cases to programmes and grants for a holistic view of each beneficiary's journey.
- Case file creation with full interaction history
- Case status workflow (Open, Active, Closed)
- Escalation flags for vulnerable or at-risk cases
- Link cases to programmes, grants, and disbursements
Works where your beneficiaries are — even without internet
Field agents in remote villages, arid regions, or post-disaster areas can continue working completely offline. Every visit recorded, every form filled, every photo captured — automatically uploaded when connectivity returns.
Built with humanitarian data principles in mind
Beneficiary data sovereignty, role-based access, and full audit trails — because the people you serve deserve the highest standards of data protection
Offline-First Mobile App
Works without internet in remote areas. All data saved locally, synced when connected.
Role-Based Access Control
Granular permissions: Programme Managers, Field Agents, Grants Officers, M&E Officers.
Multi-Region Support
Manage operations across multiple regions and offices from a single platform instance.
Data Sovereignty
Your beneficiary data stays in your control. Compliant with humanitarian data principles.
DHIS2 Compatible
Export M&E data in formats ready for DHIS2, KoboToolbox, or custom donor dashboards.
Audit Trails
Full audit log of every data entry, edit, and access event for accountability and compliance.
The right tools for every team member
Each staff role gets purpose-built access to the capabilities they need
Programme Managers
- Programme and activity dashboard overview
- Visit planning and agent assignment
- Target vs actual progress tracking
- Regional office and staff management
- Grant budget and disbursement oversight
- MEAL reporting and indicator monitoring
Field Agents
- Mobile app with offline capability
- Beneficiary profile and household lookup
- Visit recording with GPS proof-of-presence
- Digital form completion on site
- Photo capture and signature collection
- On-duty / off-duty availability toggle
Grants & M&E Officers
- Grant creation and donor tracking
- Disbursement recording and reconciliation
- Budget vs actual spending reports
- MEAL dashboard with key indicators
- Exportable data for donor reporting
- Case outcome and impact assessment
Connect with your existing humanitarian data systems
A full REST API covers all NGO endpoints — beneficiaries, programmes, field visits, grants, and M&E data. Integrate with DHIS2, KoboToolbox, OCHA data portals, or build custom donor reporting dashboards.
- Beneficiaries, households & programme enrollment API
- Field visits, forms & digital assessment data
- Grants, disbursements & budget tracking
- M&E reporting and MEAL indicator exports
- Webhook notifications for real-time updates
- DHIS2 and KoboToolbox-compatible output formats
curl https://api.servicepoint.business/v1/\
ngo/beneficiaries \
-H "Authorization: Bearer sp_live_..."
{
"data": [
{
"id": "ben_7xK9...",
"name": "Amina Hassan",
"household": { "id": "HH-2024-0847",
"size": 6 },
"programmes": ["food-security-turkana"],
"lastVisit": "2026-03-20",
"location": { "lat": 3.12, "lng": 35.60 },
"vulnerabilityScore": 82
}
],
"meta": { "total": 1247, "page": 1 }
}“Managing over 1,200 beneficiaries across three counties used to require spreadsheets, WhatsApp groups, and paper forms. Service Point brought it all into one place — and now our donors get real-time data exports straight from the system.”
SP NGO Field App
Your field workers get a dedicated Android app to manage beneficiary visits, complete service forms, and access case records — even in areas with no connectivity.
Field-ready for humanitarian work
- Beneficiary visit list & scheduling
- Service form rendering & submission
- Beneficiary profiles, programmes & vulnerability flags
- Photo & GPS capture on every visit
- Field notes and case history
- Offline-first — works without connectivity
Ready to amplify your programme impact?
Join humanitarian organisations using Service Point to reach more beneficiaries, deliver better programmes, and report with confidence to donors and stakeholders.
14-day free trial · No credit card required · Offline-capable from day one