The Smarter Way to Run Your Field Service Business
Schedule jobs, dispatch agents, track inventory, and collect M-Pesa payments from a single platform. Built for telecoms, HVAC, solar, plumbing, electrical, and every field service industry.
Built for every field service industry
From job creation to payment — in one flow
Every part of your field service operation is connected in a single, seamless workflow
Create and Assign the Job
Add a customer, select a service type with pre-set pricing and parts list, set the priority, and either assign an agent manually or let the AI pick the best-fit technician based on skills, proximity, and workload.
Agent is Dispatched
Your field agent receives the job instantly on their mobile app. They can see the customer location on a map, view access instructions, and navigate to site with one tap.
Work is Completed On Site
The agent ticks tasks, fills in digital service forms, captures photos and customer signatures, and records which parts were used — all from their phone, even without internet.
Invoice Sent, Payment Collected
The moment the job is marked complete, an invoice is automatically generated and sent to the customer by email or SMS. Accept M-Pesa, card, or bank transfer.
Every tool your team needs
Purpose-built features for the full field service lifecycle — from scheduling to settlement
Smart Job Scheduling
Drag-and-drop Gantt timeline lets dispatchers visualise the full week at a glance. AI auto-assignment scores every agent against skills, location, and availability — assign 20 jobs in one click.
- AI-powered agent matching (0–100% fit score)
- Drag-and-drop Gantt with 15-minute precision
- Bulk assignment for the full day queue
- SLA warnings for overdue and due-soon jobs
Field Agent Mobile App
A purpose-built mobile experience for technicians in the field. Works without internet in remote areas — every action is saved and synced when connectivity returns.
- Offline-first: works with no internet connection
- Digital forms with photo, GPS, and signature capture
- One-tap Google Maps route planning
- Real-time status updates visible to office
Inventory & Parts Tracking
Know exactly what stock you have, where it is, and what got used on each job. Manage warehouses and van stock together, with automatic deduction when parts are recorded on a job.
- Multi-location: warehouses, vans, and depots
- Parts usage recorded per job automatically
- Low-stock alerts to prevent service delays
- Bulk CSV import and full export capability
Invoicing & M-Pesa Payments
Invoices are created automatically when jobs are completed. Send by email or SMS, accept any payment method, and track outstanding and overdue amounts on one screen.
- Auto-invoice on job completion
- M-Pesa Paybill, M-Pesa Till, card (Stripe), and bank transfer
- Monthly billing for recurring customers
- PDF download with KRA PIN for Kenya compliance
Customer Management
A complete CRM for your service customers. Track contact details, visit history, billing preferences, and site access notes. Give customers a self-service portal to view their jobs and invoices.
- Customer database with job history and location maps
- Billing profiles (Immediate, Monthly, Prepaid)
- Customer portal for self-service job and invoice access
- Portal invitations sent via SMS or email
Reports & Analytics
Data-driven dashboards show revenue by month, job completion rates, top customers, agent performance, and service type profitability — helping you make better operational decisions.
- Revenue, jobs, and completion rate KPIs
- Agent performance and average job duration
- Service type profitability breakdown
- Top customers ranked by revenue
Your technicians' command centre — works anywhere
The field agent mobile app is purpose-built for technicians on the move. It works in low-connectivity areas and completely offline — saving every action locally and syncing automatically when the connection returns.
Designed for everyone on your team
Each role gets the right view, the right tools, and the right level of access
Managers
- Full dashboard with all KPI metrics
- Revenue reports and trend charts
- Team performance and agent productivity
- Subscription and organisation settings
- User management and role assignment
- NTE approval for over-budget jobs
Dispatchers
- Gantt timeline — drag and drop scheduling
- AI auto-assignment for unscheduled jobs
- Live map showing all agents and jobs
- Dispatch console for job queue management
- Projects and multi-job contract tracking
- Inventory and fleet overview
Field Agents
- Mobile-first app with offline capability
- Job list with status, priority, and location
- In-app navigation with Google Maps
- Digital forms with photo and signature
- Parts recording per job
- On-duty / off-duty status toggle
Define your services once — apply them to every job
Service Studio is where you build the blueprint for each service type your business offers. Set the standard price, list the parts typically needed (Bill of Materials), define an NTE budget cap, and attach the digital forms agents fill in on site.
- Reusable service templates with pricing and BOM
- NTE (Not-To-Exceed) budget caps with approval workflow
- Digital forms linked to service types — auto-appear on jobs
- Project templates for multi-visit contracts
- Activate/deactivate templates without losing history
SP Business Field App
Your field agents get a dedicated Android app to manage jobs, capture signatures, track inventory, and stay in sync — even without an internet connection.
Everything your agents need, on the go
- Job list, detail view & one-tap status updates
- Digital service forms & customer signature capture
- Photo documentation with GPS tagging
- Inventory lookup & parts used on job
- In-app messaging with dispatcher
- Offline-first with automatic background sync
“We used to manage jobs on WhatsApp and a spreadsheet. Now we have full visibility of every job, every agent, and every payment — and our dispatch time has more than halved.”
Ready to transform your field operations?
Join field service businesses across Kenya and the region who use Service Point to schedule smarter, dispatch faster, and get paid without delays.
14-day free trial · No credit card required · Full feature access from day one